![]() ![]() I'm trying to help get you guys back into playing and I have no affiliation with Frontier. Since everybody's checked everything PC specific, let's start moving outwards. Having done technical support for internet and computers for 25 years, I've gotten pretty familiar with the quickest troubleshooting methods. At this point, you can try changing your DNS server you use on your PC to force a new route from your device to the destination server, in which case, would rule out whether or not if it is or is not a routing problem. What's the worse that it will do? Not fix the problem and determine that the issue is not network, or specific to your connection to your ISP. Have you power cycled your modem yet? If not, do it. What have you tried for troubleshooting? Everything I've seen is just to troubleshoot if the problem is game specific and so far those steps have been indicated to be not useful. Power cycling your modem will reset your modem to your ISP and fix any bad cache and outdated DNS settings that your modem hasn't replaced yet.Įven if you don't seem to have any connectivity issues with any other game, server, or streaming service, etc, you can still have a bad hiccup on a hop anywhere between your house and the destination server. If it's not your network, then it could be a routing issue. I sure hope you aren't working in customer support. But Planet Zoo keeps disconnecting, then your analysis is that the problem must be the router. And if I stream videos for hours on end with no problems. So if I can play 15 different games for hours a day with no problems. Originally posted by BitCaps:KGKONG wrote "Try power cycling your modem." Please let us know if issues persist and we'll be happy to advise further. If this only happened on a specific day, it could also be possible that it is a server side issue but we've not had a major outage recently. This is particularly common with wireless connections, if you're using WiFi, switching to a cable ethernet connection may solve the issue.Īlternatively, if you are using the bandwidth heavily outside of the game (large downloads, YouTube, Netflix, Twitch etc.) you may be stretching it thin which causes the connection to drop. Thanks for getting in touch, given the circumstances, it sounds like your network is getting temporarily interrupted every now and then which causes the temporary connection drop from our servers. I did however contact Frontier themselves about this and this is their reply, which honestly, isn't really helpful as I have a stable internet connection. I think I may still have the problem, but I haven't played the game since Monday as I've been busy these past few days. Is there anyone that knows how to fix it? I have the same problems for a couple of days now.ĭo you still have that internet connection problem? ![]()
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